Terms and conditions
Dispatch is the next working day for products purchased before 3pm.
Orders sent by Yodel next day delivery. The delivery policy by Yodel states:
Parcel delivery within 1-2 working days throughout the most of UK’s mainland. Day definite collections are not guaranteed but enjoy over 98% success.
For example, orders before 3pm on a working Monday will be dispatched on Tuesday and have a 98% chance of arriving on Wednesday.
3-5 DAY DELIVERY:
Orders sent by Hermes. Orders before 3pm on working Monday will be dispatched on Tuesday and should arrive the following Tuesday at the latest.
Weekends and bank holidays are excluded from the next day dispatch service.
RETURNS, CANCELLATIONS AND SUBSTITUTIONS
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. *This excludes paint that has been mixed specifically for the customer.
All we ask is that you inform us by email or post and return the product within 30 working days from the day after receipt. Return of the item is the customer’s responsibility and they will pay for any delivery costs back to Chorlton Trade Paints. Please ship back to us in the same packaging as when it was received of packaging of the same quality.
Returns must be made within 30 working days of delivery.
We will refund you once the product has been received by us and is judged to be in sellable condition. You should allow up to 7 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods.
Postage and packaging charges incurred by Chorlton Trade Paints will not be refunded on the return of products that are not faulty. This includes orders that have had free delivery on the items as the value was over £120. The usual delivery charge incurred is £3-5, but may be more on for 24-hour courier. This means you will be credited the amount for the products minus the delivery charge to us.
This does not affect your statutory rights.
We are unable to accept any returns for paint that has been mixed for the customer in any capacity. This is due to the fact that we will be unable to sell that product again as that colour is specific to the customer that ordered it. Please ensure you have selected the correct colour before ordering and ask to be send a colour chart in the post if you are not sure. We are not responsible for any views we express regarding colours and any advice we give, it is your responsibility to select the correct colour. If you are choosing a colour from the computer screen remember the resolution on computer monitors can differ depending on the make and model.
Please note that you are entitled to cancel any contract completed with us at any time before the item has been dispatched by us.
If you do cancel a contract, then you must notify us in writing by sending an email to firstname.lastname@example.org or calling us on 0161 8818415.
DAMAGED OR FAULTY GOODS
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. We may require photographic evidence of the damaged product.
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is damaged or faulty, please contact us at once and no later than 30 working days of receipt, and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above.
Please allow 7 days from receipt by us of your item for your refund to be processed or replacement item dispatched.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
SHORTAGES / MISSING ITEMS
Chorlton Trade Paints must be informed of any missing items from an order within 7 working days of delivery. The customer should check their order immediately upon delivery to ensure all items are present. If notified after 7 working days, we will not be able to provide any additional items.
RETURNING GOODS THAT BRING YOUR ORDER VALUE TO BELOW FREE DELIVERY LEVEL
If the customer returns goods from an order where they received free delivery, we will refund the price of the returned goods minus the delivery charge of £7.44. This covers the company’s costs, otherwise the company may actually make a loss on the order if the company pays this fee. This is the same for returning complete orders for a refund when the customer has received free delivery. The order will be refunded minus the delivery charge as we still have to pay this.
We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.
ATTENTION: These conditions of use apply to the entire contents of this website (website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website. This notice is issued by PPG Architectural Coatings UK Limited (we, us).
- Owner of the Website
This website is owned and operated by PPG Architectural Coatings UK Limited (registered number 436135) whose registered office is at Huddersfield Road, Birstall, Batley, West Yorkshire, WF17 9XA, England.
- Licence to use the Website
- Content of the Website
Unless otherwise indicated, this website contains material which is owned by or licenced to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the website and also, names, logos, trademarks and service marks. The content is protected by intellectual property laws including, but not limited to, trade mark and copyright, and no rights (express or implied) are granted to use any intellectual property contained on the website. All trademarks reproduced on this website, which are not the property of, or licenced to us, are acknowledged on the website. You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Any rights not expressly granted herein are reserved.
- Accuracy of Information
The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out in paragraph 6 below) make no representation and give no warranty as to its accuracy. In particular, if you use the Visualiser facility, the colours will not be 100% accurate. Any colours represented on this site will only ever be an indication of the selected codes, and paint colours may vary depending on a variety of conditions not limited to the surface to which the paint is applied. However, we will endeavour to recreate the colours on the website as closely as possible, given the current technology available. The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility. Nothing on this website is intended to be nor should be construed as an offer by PPG Architectural Coatings UK Limited to enter into a contractual relationship. Any order that you place for goods or services following access of information on this website will be construed as your offer to purchase such goods or services subject only to PPG Architectural Coatings UK Limited’s Standard Terms and Conditions of Sale.
- Linking to/from other Websites
This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. You may not create a link to this website from another website or document without our prior written consent.
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by you, nor shall we be liable to you if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. The material on this website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this website. Except as set out in the paragraph below, we will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus. These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude its liability.
Our Privacy Statement can be seen by clicking on the link at the bottom of the website. This statement forms part of these terms and conditions.
- Visitor Material and Conduct
You agree to keep us indemnified against all actions, claims, costs, expenses (including all legal costs) and damages brought against or suffered by us arising out of any breach of these terms and conditions or any activity relating to your use of this website (including any negligent or wrongful conduct) by you or any other person accessing this website using your name or any other name with which you have registered with this website.
- Complete Agreement
These terms and conditions (including the Privacy Statement referred to in paragraph 7 above) contain all the terms which you and we have agreed in relation to the use of the website.
Any software which is available to download from this website may be restricted in functionality or configured to stop operating after a specified period of time. You may use such software only on the terms and conditions contained in the licence accompanying that software.
- Download Times
In order to make the website more user-friendly and allow the amount of information to be increased, a number of software applications are used. The introduction to the site may use an element of Flash software. The website also makes use of Abode Acrobat software, for example, to display technical data sheets. These may take more time to load than conventional HTML web pages, especially if you are accessing the website using a dial-up connection to the Internet or via a mobile device or any other wireless connection. By proceeding to download Flash or Abode Acrobat parts of the website, you acknowledge the increased download time and computing resource needed.
If any of these terms and conditions shall, in whole or in part, be held to any extent to be illegal or unenforceable under any enactment or rule of law such provision shall, to the extent required, be severed from the terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions and shall not in any way affect any other circumstances or the validity or enforcement of these terms and conditions.
- Jurisdiction and acceptance of these terms and conditions
This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. Your continued use of this website indicates your acceptance of these terms and conditions.
PPG Architectural Coatings UK Limited (company registration number 436135) whose registered office is at Huddersfield Road, Birstall, Batley, West Yorkshire, WF17 9XA